Develop a Business Plan
James E. "Jim" Casey began a messenger service delivering personal messages to homes before most people had telephones. In 1907, the U.S. Postal service had no parcel post system, so there was also a need for luggage and packages to be delivered. By borrowing $100, Jim established the American Messenger Company. His company had strict policies: customer courtesy, reliability, round the clock service, and low rates. In 1919, American Messenger Company became United Parcel Service (UPS), and these principles still guide UPS today.
UPS's service have evolved over the years. It changed its focus from messenger delivery to package delivery for retail stores. Several years later, UPS began offering common carrier services, such as automatic daily pickups, which put in direct competition with the U.S. postal Service. Technology plays a major role in helping the PUPS maintain efficiency, keep prices competitive, and provide new customer services.
UPS's service have evolved over the years. It changed its focus from messenger delivery to package delivery for retail stores. Several years later, UPS began offering common carrier services, such as automatic daily pickups, which put in direct competition with the U.S. postal Service. Technology plays a major role in helping the PUPS maintain efficiency, keep prices competitive, and provide new customer services.